General conditions

The parcels are sent within 24 hours of receipt of payment, and are shipped via the express courier GLS 24HFlex Delivery for shipments in Italy and Europe. All shipments to the United States and Japan use DHL or Poste Italiane, depending on availability.

In the evening it will send you the tracking code to follow the progress of the shipment.

Shipping costs include handling and packaging costs, insurance costs, sending emails from the courier, sms from the courier and call from the courier in case of absence.

Order cancellation by Marenza reserves the right to cancel any order at any time, where a technical or administrative error is found.

The buyer will be notified with the reasons.

In case of electronic advance payment, the full refund incurred in the purchase phases will be made immediately after cancellation, in the payment method used.

Shipping costs are free ONLY FOR ITALY for purchases over € 99, except for some areas. See Times and Costs

  • Asia: 50€
  • Europe: 20€
  • North America: 35€

The cost of the expedition may vary in weight, but the cost will not be visible on the inside of the car.

Packaging and shipping procedure

The team works to provide the best possible service, following a strict protocol.

All products sent are checked. If the original packaging does not provide a protection that prevents internal access, the contents are carefully checked.

No object bearing even the slightest imperfection is sent to the end customer.

All products must be 100% perfect, with no exceptions.

The processing steps of your order are as follows:

Order reception

  • Transaction control
  • Check correct customer data
  • Product availability check
  • Product integrity check
  • Choice of suitable packaging
  • Packaging photography
  • Photography products
  • Photograph inside the shipping box
  • External photograph with product view in the shipping box
  • Photograph closed shipping box
  • Photograph of the shipping box inside the protective courier envelope
  • Shipment creation
  • Booking withdrawal


Communication to the customer of the shipment by sending images and Tracking Code

Times and Costs

ITALY excluding islands

Shipping costs are visible on each product page. On the Italian territory the cost is equal to € 5.90, for some products the shipping could be free, with the exception of the following areas:


Shipping with an order of less than € 60 has a cost of € 7.90. If you spend more than € 60, the shipping cost is € 5.00.

Not valid for high-end products, which have a fixed cost of € 5.90 for each item.


There is no free shipping in this area.


Shipping with an order of less than € 60 has a cost of € 7.90. If you spend more than € 60, the shipping cost is € 5.00.

Not valid for high-end products, which have a fixed cost of € 5.90 for each item.


The cost of shipping to Europe is € 25.

Countries served

The following countries are served by our carrier.

  • Albania
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Greece
  • Japan
  • Italy
  • Luxembourg
  • Holland
  • Poland
  • Romania
  • Slovenia
  • Spain
  • United States
  • Hungary

Delayed shipments holidays or strikes

Attention, a shipment may be delayed due to national or regional holidays, strikes or breakdowns.


All shipping costs indicated refer to non-disadvantaged locations, particular islands and / or countries that are difficult to serve.

Therefore the shipping cost may vary depending on the destination.

Cash on delivery

Cash on delivery is not accepted.

Delivery time

ITALY = Delivery in 24/48 / 72h.

EUROPE - EUROPE (EX-EU) 48 / 72h.

Orders are processed every day but are shipped from Monday to Friday as express couriers do not work on weekends.

Orders placed on Saturday and Sunday will be entrusted to the courier on the following Monday.

All orders received by 2:30 pm each day will be processed the same day.


Always indicate your telephone number, to avoid problems.

The courier will carry out the proof of delivery twice for two days, and is obliged to call in case of absence of the customer.

In case of non-collection / presence, the package will be available at the nearest depot for 14 days.

In the event of a request for redelivery, the courier will charge the customer € 11.00 for the following additional costs:

€ 6.00 re-delivery

€ 15.00 starting and closing practice.

In case of non-collection, it is advisable to contact the local office (GLS Italy), to arrange the collection and any expenses at your expense.

In the event that the goods return to our company due to absence, non-collection extended beyond the term, and / or without reason, the amount due to the courier will be deducted from your payment. If the credit is not sufficient, a refund will be requested in our favor. Initially through a debit and in the negative case through the appropriate offices.


Customs taxes or special expenses of the destination country are to be paid by the customer.


All refunds will be issued within 5 days of receipt of the goods, only and exclusively with the following methods of your choice:

  • Issue of a purchase voucher
  • PayPal
  • Bank transfer

No other type of payment is accepted